Parabolic

Parabolic: The Advanced AI-Powered Customer Support Assistant

Parabolic is an advanced AI-powered customer support assistant that revolutionizes ticket resolution processes. With seamless integration with popular ticketing software platforms like Intercom, Zendesk, and Helpscout, it leverages your support data to provide efficient and effective customer support.

Key Features:

• Intent Detection and Auto-Drafting: Parabolic understands customer intent and generates draft responses, both general and customer-specific.
• Multi-turn Conversations: The tool navigates through multiple back-and-forth interactions, ensuring smooth customer support experiences.
• Upsells and Cross-sells: Parabolic identifies opportunities for upselling and cross-selling based on customer pain-points.
• Auto-categorization: Incoming customer questions are automatically categorized, facilitating efficient ticket management.
• Robust Knowledge Base: Parabolic indexes all past responses for easy access to information, even for rarely asked questions.

Use Cases:

• Customer Support Teams: Enhance ticket resolution processes and improve response times.
• Businesses using Ticketing Software Platforms: Streamline customer support operations with an AI-powered assistant.
• Support Agents: Handle large volumes of customer inquiries with ease, with assistance in drafting responses and providing relevant recommendations.
• Companies: Leverage support data to create a more efficient and personalized customer support experience.

Parabolic offers a powerful AI solution that optimizes customer support operations, enabling businesses to deliver exceptional support and enhance customer satisfaction.