Interactions

Introducing Intelligent Virtual Assistants (IVA) by Interactions LLC

Interactions LLC offers Intelligent Virtual Assistants (IVA) that revolutionize the way businesses communicate with their customers. By combining artificial intelligence and human understanding, our IVA enhances customer interactions, leading to improved engagement, satisfaction, and operational efficiency.

Key Features

• Breakthrough Conversational AI: Our IVA allows customers to communicate naturally without the limitations of menu trees and IVRs.
• Human Levels of Understanding: The technology comprehends and communicates at a human level, enabling customers to speak or type naturally.
• Proven at Scale: Our IVA has been tested to handle billions of secure and compliant interactions annually.
• Success-Based Business Model: You only pay if the IVA works successfully.

Use Cases

• Increase Customer Engagement: Our IVA helps engage customers across different channels throughout their journey.
• Improve Customer Satisfaction: The IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS.
• Decrease Operational Expense: Our IVA handles complex, repetitive parts of the transaction, reducing average handle time and improving first call resolution.
• Eliminate Agent Churn: The IVA works hand in hand with your agents to complete tasks, making them feel valued and empowered.
• Elevate Agent Value: Our IVA takes over repetitive, mundane transactions, allowing agents to focus on revenue-generating tasks that require their expertise.
• Reduce Operational Risk: Our IVA is a fully managed cloud-based solution, ensuring security, compliance, and speedy deployment.

Pricing

Interactions LLC operates on a success-based business model, which means you only pay if the IVA works successfully. To estimate potential savings, we provide an IVA Savings Calculator on our website.

Additional Resources

For more information on our technology and its benefits, you can access our whitepapers, eBooks, and videos. Our whitepaper on "Why Conversational AI Is Key to Customer Service in the Customer Experience Era" and our video on "Adaptive Understanding" are particularly valuable resources for understanding our offerings.