Gladly

Gladly's Sidekick: Revolutionizing Customer Service with AI and Automation

Gladly's Sidekick is a groundbreaking AI and automation platform that is transforming the customer service landscape by introducing personalized self-service solutions. It works in harmony with Gladly Hero, their people-centered platform for agent-assisted customer service, to deliver seamless and tailored customer experiences through Self Service Threads.

Key Features

• Personalized Self-Service: Enable personalized and engaging self-service experiences for customers.
• Generative AI and No-Code Automation: Utilize advanced AI and automation technologies for efficient customer interactions.
• Seamless Integration with Gladly Hero: Work in tandem with Gladly Hero for a unified and comprehensive customer service solution.
• Scalable Customer Support: Address a wide range of customer needs and execute transactions efficiently.

Use Cases

• Customer Issue Resolution: Empower customers to handle complex tasks such as returns and exchanges through Self Service Threads.
• Streamlined Customer Interactions: Provide seamless and personalized self-service experiences for common customer inquiries.
• Building Customer Loyalty: Enhance customer satisfaction by combining AI-powered efficiency with people-centered customer service.

Gladly's Sidekick redefines the customer service landscape by offering a powerful combination of personalized self-service and agent-assisted support. Leveraging advanced AI and automation capabilities, Sidekick enables businesses to create meaningful and engaging interactions with their customers, fostering loyalty and customer satisfaction.