Frame

Frame AI: Measure the Cost and Business Impact of Every Support Case

Frame AI is a trusted AI tool that provides companies with a comprehensive solution to measure the cost and business impact of every support case. Leading customer experience teams rely on this service to reveal the service cost by product area, enabling data-driven headcount decisions.

Key Features

• Dynamic Cost Attribution™️: Automatically measure the cost of every customer interaction by combining over 27 configurable factors with your custom signals. This feature showcases each ticket's dollar impact on your overall cost of service, helping you identify which tickets consume more time and require more expensive contributors to resolve.
• Reveal Service Cost by Product Area: Build a better feedback loop with product teams by providing the real dollar cost of service for every product area. This empowers leadership to make informed decisions around product priorities.
• Drive Data-Driven Staffing Decisions: Frame AI assists in identifying the types of roles and tools to invest in based on the current cost trends. It focuses on your team's impact on customer retention, helping you make efficient staffing decisions.
• ROI of Customer Support Decisions: Frame AI's cost reporting provides detailed insights into how much money a decision has saved the company through period over period analysis. This feature allows you to spot mismatches between company priorities and resources, reducing the overall cost of service.

Use Cases

• Justify the necessary staffing budget required to address product issues with support hours.
• Prioritize projects based on their bottom-line impact and easily make business cases.
• Identify imbalances and proactively mitigate potential fallout.