Capacity

Discover the Power of Capacity: The AI-Powered Support Automation Platform

Capacity is an innovative AI-powered support automation platform that seamlessly connects with your entire tech stack, streamlining your customer support processes and delivering exceptional user experiences. With Capacity, you can automate repetitive support tasks, provide instant answers to frequently asked questions, and tackle any business challenge with ease.

Key Features

• Knowledge Base + Articles: Empower your support agents and enhance customer self-service capabilities with a comprehensive knowledge base and articles section.
• Chatbots + Helpdesk: Utilize AI-driven chatbots for efficient self-service, with the option for human escalation when necessary.
• Workflows + Automations: Automate and streamline your key processes, saving time and increasing productivity.
• SMS + Livechat: Connect with your customers instantly through SMS and live chat, meeting them where they are.
• Dev Platform + Apps: Seamlessly integrate Capacity with your existing applications and leverage its powerful capabilities.

Use Cases

Capacity offers a wide range of use cases, making it a versatile solution for various teams and industries:

• Teams: Ideal for contact centers, HR & ops, customer support, IT support, and sales & marketing teams.
• Industries: Perfect for insurance, banking, education, mortgage, software, and senior living industries.

Company Information

Founded in 2017 by David Karandish and Chris Sims, Capacity is headquartered in St. Louis. As part of the Equity.com incubator, Capacity has quickly gained recognition and trust from over 1900 customers. With an impressive rating of 4.8 out of 5 on G2, Capacity is a reliable and highly regarded platform in the industry.

Moreover, Capacity prioritizes data security and compliance. It is fully compliant with SOC II, HIPAA, GDPR, CCPA, and FERPA regulations, providing peace of mind for both small and large brands.

Additional Resources

Visit our website to access a wealth of resources, including:

• Guides: Explore informative guides on various topics, including AI and Automation in Higher Education, AI and Automation in Mortgage, Chatbots, Cloud Storage, Customer Experience, Digital Transformation, Employee Experience, Enterprise AI, Enterprise Search, Future of Work, Helpdesk Solutions, Intelligent Document Processing, Knowledge Management, RPA and Workflows, and Support Automation.
• Blog: Stay up to date with the latest industry insights and trends through our regularly updated blog.
• FAQs: Find answers to common questions about Capacity and its features.
• Podcasts: Dive deeper into AI and automation with our engaging podcasts.
• Ultimate Guides: Get comprehensive guidance on various topics related to support automation.

Join the growing community of satisfied users and experience the transformative power of Capacity for your business!